Welcome to LexCall 3-1-1 Online!
LexCall 3-1-1 is the Lexington –Fayette Urban County Government’s Centralized service and information contact center. LexCall was initiated in 1997 to make it easier for citizens to access their local government. In October 2006 LexCall 3-1-1 was started as your one call for City Hall. To call LexCall 3-1-1 from outside the geographic boundaries of Lexington-Fayette County or, if dialing 3-1-1 does not work for you, dial (859) 425-2255 or 425-CALL.
When you call LexCall 3-1-1 during office hours (Mon-Fri, 8AM – 6PM) you will speak with a friendly person who will help you… not a recording.
The LexCall Online website can be used to retrieve
information from the city's service knowledgebase, create
or track a request for service, or report a problem.
The services knowledgebase is searchable by keywords,
just type one or more words into the "Search LexCall" text
area at the top of this page and click GO. The
knowledgebase is also divided into a list of topic areas
that are available through the "Search for Information"
link on the left hand side of this page.
Click "Make a Service Request" to initiate an online
request, which will be forwarded to the friendly and
knowledgeable LexCall staff members that answer calls at
3-1-1. Be sure to save the tracking number when creating a
service request and get updates on the status using "Track
a Service Request". Email status updates are available
also, just enter a valid email address when the service
request is initiated.
Please submit any questions or comments that do not
require a service request by using the "Questions and
Comments" option on this page.